FREQUENTLY ASKED QUESTIONS

GOODTIME III CRUISES HAS A STRICT NO REFUND POLICY!!! Before proceeding to the checkout PLEASE make sure you and your guests can join us on your chosen date. ALL TICKETS PURCHASED ARE NON-REFUNDABLE.

You are making the decision to purchase tickets to come aboard GOODTIME III on a chosen date, please be aware that the monies will be taken out of your account IMMEDIATELY and we DO NOT REFUND!

We offer TRIP PROTECTION for an additional 15% that our passengers can add to their booking. This will give our passengers the peace of mind of cancelling their cruise within the allotted time frame as stated during the reservation process, for a refund of ticket costs only. All Fees will not be refunded.

Daily non meal cruises cancellation notification must be made 24-hrs prior to boarding time by calling the ticket office.

Lunch Cruises cancellation notification must be made 48-hrs prior to boarding time by calling the ticket office

Dinner Cruises cancellation notification must be made 72-hrs prior to boarding time by calling the ticket office

Trip Protection is not offered on any Special Event Cruises.

We recommend making reservations as soon as you know you want to cruise with us at GOODTIME III as we sell out quite often on select cruises. We will have the ticket window open daily for our non-meal cruises and these tickets are on a first come first served basis. We strongly suggest reservations for our CITY LIGHTS CRUISES. Don’t Miss the Boat!!! Make a reservation to guarantee being onboard GOODTIME III.

We sail rain or shine. In the event of severe weather or dangerous water conditions, it is up to the captain of the boat to make that decision. There are times where storms can roll through and can cause a cruise to be delayed, but that is usually only for a short amount of time. If the situation exists where GOODTIME III is unable to cruise, we will honor your purchase tickets for another day, based on availability for that same cruise.

For our lunch cruises and any family friendly special event cruises infants are considered ages 0-2.  For our narrated sightseeing cruises and our sunset cruises Infants are considered ages 0-4. Infants 0-4 are free but do need a ticket. Every passenger must be accounted for. Children are ages 5-12 and will need to purchase a ticket.

A group is considered 15 or more people, not including infants. A group reservation requires one person to be the point of contact and make one payment for the group. Group reservations with 15 0r more people will receive a $3 discount per adult ages 13+ and a $1 discount for children 5-12. Pending on which cruise you are cruising on you will receive 1 complimentary ticket -this will be discussed with a GOODTIME III crew member when you call to make a reservation.

For most of our tickets the price includes only the 2-hour boat ride. We do have meal cruises that the ticket price includes the meal and 2 -5hour boat ride pending on the cruise of choice. We also have entertainment cruises, and those ticket prices include the live entertainment aboard and the 2-hour boat ride. The price listed on our website does not include the 6% booking fee. 

We recommend our customers dress in casual, weather related clothing. We encourage everyone to dress respectfully. We respectfully ask that guests do NOT wear high heel shoes aboard or revealing clothing. Shirts and shoes MUST be worn through the entire cruise.

The boarding ramp and main deck of our vessel are accessible by wheelchairs. The restroom on the main deck is also wheelchair accessible. Our vessel does not have an elevator to get to the upper decks. Each deck has 13 steep steps to climb. If a person is unable to navigate stairs then they can sit comfortably on our main deck to enjoy the cruise of their choosing. 

It all depends on the cruise you select. For the most part GOODTIME III tries to cruise the Cuyahoga River, Lake Erie and the Harbor. Please keep in mind that the route is ALWAYS at the captain’s discretion and there is not a guaranteed route on any of our cruises on any given day.

NO smoking/vaping anywhere on the boat. Including on the upper decks, fantail and in the restrooms.

Coffee, tea, iced tea, and water are included with all dining cruises. A bar is available to purchase soft drinks and alcoholic beverages on board.

Parking is available for a fee in front of our dock on the E 9th street pier and is on a first come first served basis. If the parking lot is full, there are surrounding parking lots and parking garages to park but there is a fee. GOODTIME III does not own any of the lots in the area and can not ever guarantee a spot on the pier. All other lots are about a 7-10 minute walk so please always plan to arrive earlier to secure parking. 

Yes, there are quite a few hotels for you to choose from. Google hotels near E 9th street Pier to find a hotel that meets your needs.

Office ours during the months of November thru January are Tuesday through Friday 10:00 am-4:00 pm.The Months of February thru Memorial day our office hours are Monday thru Friday 9:00 am-5:00 pm.

During our regular season (June 15 – Labor Day) the office is open Monday through Thursday 9:00 am to 5:00 pm. Fridays and Saturdays 10:00 am – 9:30 pm and 11am to 3:00 pm on Sundays.

We do not offer coupons at this time. We offer Military discounts, Senior Citizen discount on certain cruises. We also offer a discount when you bring a group of 15 or more. This discount is excluded during Special Event Cruises.

The short answer is NO. Every cruise has a stated boarding and departure time. You can board the boat at any time during the window. For all of our cruises, we offer a 30-minute boarding window. Please refer to your cruise confirmation for information regarding your specific boarding time. It is our goal that every one of our cruises leave at its scheduled departure time. There are extenuating circumstances that sometime arise and in those cases that are deemed to be outside our control, departures may be delayed. We urge you to arrive early and to leave plenty of time for traffic and parking. The Cleveland area can get very congested especially on the weekends and on holidays in the summer. Per our reservation policy, any passenger that missed their scheduled cruise will not receive a refund.

GOODTIME III donates regularly every year to numerous organizations in the Greater Cleveland area. With that said we get around 10 or more donation requests a day and may not be able to fulfill many of them. In order to request a donation, you must mail a letter and include a self-addressed stamped envelope to our donations department. The requests are looked over and the donations are sent out if they are approved. If your donation is not received within 4 weeks, we regrettably are unable to donate. Please limit your requests to only one donation request per organization per year 

GOODTIME III

 825 East 9TH Street Pier, Cleveland Ohio 44114

Phone call and email requests will not be honored nor will social media requests.