Have a question about one of GOODTIME III cruises? Take a look at our Frequently Asked Questions below.

If you are still not finding the answers you need, please reach out! Give us a call at 216-861-5110 or email info@goodtimeiii.com – we would be happy to help you.

What is our cancellation policy?

We do not offer any refunds unless you purchase ticket assurance. Assurance is offered on select GOODTIME III cruises.

What is ticket assurance?

Ticket assurance offers you a full refund of your ticket price up until 72 hours of your cruise date. Ticket assurance costs 10% of your ticket cost and allows a 100% refund minus the price of assurance in the event you are unable to make your cruise for any reason. Ticket assurance must be purchased at the time of reservation and cannot be added after the reservation is finalized.

How far out should I make reservations?

We recommend making reservations as soon as you know you want to cruise with us at GOODTIME III as we sell out quite often on select cruises. We will have the ticket window open daily for our non-meal cruises and these tickets are on a first come first served basis. We strongly suggest reservations for our CITY LIGHTS CRUISES. Don’t Miss the Boat!!! Make a reservation to guarantee being onboard GOODTIME III.

Does the boat cruise in inclement weather?

We sail rain or shine. In the event of severe weather or dangerous water conditions, it is up to the captain of the boat to make that decision. There are times where storms can roll through and can cause a cruise to be delayed, but that is usually only for a short amount of time. If the situation exists where we are unable to cruise, we honor your purchase tickets for another day, based on availability for that same cruise.

What ages are considered children and infant?

Infants are ages 4 and under. Infants 4 and under are free but do need a ticket. Every passenger must be accounted for. Children are ages 5-12 and will need to purchase a ticket.

What is considered a group reservation?

A group is considered 20 or more people, not including ages 4 and under. A group reservation requires one person to be the point of contact and make one payment for the group. Group reservations with 20 0r more people will receive a $2 discount per adult ages 13+ and a $1 discount for children 5-12. Pending on which cruise you are cruising on you will receive 1 complimentary ticket -this will be discussed with a GOODTIME III crew member when you call to make a reservation.

What does your price include?

For most of our tickets the price includes only the 2-hour boat ride. We do have meal cruises that the ticket price includes the meal and 2-hour boat rides. We also have entertainment cruises, and those ticket prices include entertainment aboard and the 2-hour boat ride. The price listed on our website does not include the 7% booking fee per ticket. It also does not include ticket assurance that is offered on select cruises.

Do you have a dress code?

We recommend our customers dress in everything from casual to formal. We encourage everyone to dress respectfully. We respectfully ask that guests do not wear high heel shoes aboard and wear shirts and shoes the entire cruise.

Are you handicapped accessible?

The boarding ramp and main deck of our vessel are accessible by wheelchairs. The restroom on the main deck is also wheelchair accessible.

Where will we go on our cruise?

It all depends on the cruise you select. For the most part GOODTIME III tries to cruise the Cuyahoga River, Lake Erie and the Harbor. Please keep in mind that the route is ALWAYS at the captain’s discretion and there is not a guaranteed route on any of our cruises on any given day.

Is smoking/vaping allowed on the boat?

No smoking/vaping anywhere on the boat. Including on the upper decks and in the restrooms.

Are drinks included with a dining cruise?

Coffee, tea, iced tea, and water are included with all dining cruises. A bar is available to purchase soft drinks and alcoholic beverages on board.

Where do we park?

Parking is available for a fee in front of our dock on the E 9th street pier and is on a first come first served basis. If our parking lot is full, there are surrounding parking lots and parking garages to park but there is a fee.

Are there nearby hotels that we can stay in?

Yes, there are quite a few hotels for you to choose from. Google hotels near E 9th street Pier to find a hotel that meets your needs.

What are your office hours?

Our office is open Monday through Friday 9:00 a.m. to 5:00 p.m. year-round. During our regular season (May – September), those hours extend to 10:00 p.m. on Fridays and Saturdays and 11 to 3:30pm on Sundays

Do you offer any discounts or coupons?

We do not offer coupons at this time. We only offer Military discounts or when you bring a group of 20 or more.

I am on my way for my cruise, but am running late. Can you hold the boat for me?

The short answer is no. Every cruise has a stated boarding and departure time. You can board the boat at any time during the window. For all of our cruises, we offer a 30-minute boarding window. Please refer to your cruise confirmation for information regarding your specific boarding time. It is our goal that every one of our cruises leave at its scheduled departure time. There are extenuating circumstances that sometime arise and in those cases that are deemed to be outside our control, departures may be delayed. We urge you to arrive early and to leave plenty of time for traffic and parking. The Cleveland area can get very congested especially on the weekends and on holidays in the summer. Per our reservation policy, any passenger that missed their scheduled cruise will not receive a refund.

Would GOODTIME III be willing to donate to my organization's event?

GOODTIME III donates regularly every year to numerous organizations in the Greater Cleveland area. With that said we get around 10 or more donation requests a day and cannot afford to fulfill many of them. In order to request a donation, you must mail a letter and include a self-addressed stamped envelope to our donations department. The requests are looked over and the donations are sent out if they are approved. If your donation is not received within 4 weeks, we regrettably are unable to donate. Please limit your requests to only one donation request per organization per year 


 825 East 9TH Street Pier, Cleveland Ohio 44114

Phone call requests will not be honored nor will social media requests.

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